Average Reviews:
(More customer reviews)I had been looking for reasonably priced appliance covers for my kitchen in unobtrusive, non-clashing colors for quite some time when I decided to buy several of them from Altmeier's BedBathHome shop at Amazon. The items I got were fine and fit my appliances perfectly, but this is more a review of the vendor than the items themselves. (I couldn't find a way to update my "customer feedback" for the vendor after having further experience with them.)
When I received the items I ordered through Amazon I also received a coupon I could use if I shopped at the vendor's web site. Since it turned out that the cover I bought for my mixer was also a good fit for my slow cooker, I decided to go to the site and use the coupon there. I ordered another cover plus a few additional items - one of which I inadvertently selected in the wrong color when placing my order. I didn't realize my mistake until the items arrived, at which point I followed the included instructions regarding returns and exchanges and filled out the online form to request an exchange. Since the mix-up was my error I would've been perfectly happy to pay all the additional shipping costs involved in the process.
I requested the exchange on a Friday evening and on Monday received an email letting me know it was "in the works" - then I received a link to the return shipping label that they had already set up at UPS. I printed out the label, returned the item I had, and within a few days had the one I wanted back in exchange for it. And, much to my surprise, I was not charged any additional shipping costs for either item and the question of additional shipping charges was never even mentioned in any of the customer service correspondence even though the mistake was clearly mine and mine alone.
As a result, Altmeier's BedBathHome has a new customer who will definitely be checking out their products first, both at their own site and here at Amazon, when I am looking to make future purchases. An A+ experience all around!
Click Here to see more reviews about: Quilted Ivory Kitchen Aid Extra Large Mixer Appliance Cover
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